Gallo Jewelry SMS Program — Consent & Messaging Terms

Program name: Gallo Jewelry Order & Service Updates
Business: Gallo Jewelry LLC, 113 US Highway 46 West, Wayne, NJ 07470 · (973) 890-7000 · gallojewelry.com

About this program: This text program sends customer care and service messages only — order status updates, repair and custom order notifications, appointment reminders, and appraisal pickup notices. This program does not send marketing or promotional messages.

Sign Up for Order & Service Texts (Written Consent)

Customers may opt in to service text messages using the form below. The phone number field is optional — submitting it constitutes written express consent to receive the service messages described on this page.

After signing up, you will receive a confirmation text. Messaging begins only after you reply YES.

In-Store and Phone Opt-In (Verbal + Written Confirmation)

Gallo Jewelry also collects consent verbally, in person at our store or by phone. Our staff read the following consent script to every customer before enrollment:

"Would you like to receive text updates from Gallo Jewelry about your orders and services? We'd send you updates on your repair or custom order, appointment reminders, and appraisal pickup notices. You'd get around 2–4 messages a month. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance. Signing up is completely optional and never required to make a purchase or use our services. Can I confirm the best mobile number for you? Great — you'll receive a confirmation text in a moment. Just reply YES to complete your signup."

Simulated Consent Conversation (Example)

The following simulated conversation demonstrates exactly how a customer is informed and how verbal consent is collected in our store:

Staff: "Your ring resize will be ready Thursday. Would you like to receive text updates from Gallo Jewelry about your orders and services? We'd send you updates on your repair or custom order, appointment reminders, and appraisal pickup notices. You'd get around 2–4 messages a month. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance. Signing up is completely optional and never required to make a purchase or use our services."
Customer: "Sure, that would be helpful."
Staff: "Great — can I confirm the best mobile number for you?"
Customer: "Yes, it's (555) 123-4567."
Staff: "Perfect. You'll receive a confirmation text in a moment — just reply YES to complete your signup. Nothing will be sent to you unless you reply YES."
[Customer receives the double opt-in text below and replies YES. Only then is the customer enrolled.]

Double Opt-In Confirmation — Written Express Consent

Regardless of how a customer opts in (online form, in-store, or by phone), the customer immediately receives the following confirmation message and must reply YES before any further messages are sent:

"Gallo Jewelry: Reply YES to confirm you'd like to receive order, repair & appointment updates (2–4 msgs/mo). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms & privacy: gallojewelry.com/pages/sms-consent"

If the customer does not reply YES, no messages are sent. The customer's YES reply — a written, electronically documented response — constitutes written express consent for the service program described on this page, consistent with the E-SIGN Act.

How Consent Is Recorded and Stored

Every opt-in is logged in our customer management system at the time of enrollment. Each consent record includes: the customer's name and mobile number, the date and time consent was given, the opt-in method (online form, in-store, or phone), the staff member who collected verbal consent where applicable, and the date and time of the customer's YES confirmation reply. Online form submissions are retained with their submission timestamp. Consent records are retained for a minimum of four years and are available for audit. Opt-outs (STOP replies) are processed automatically and immediately, and the customer's record is updated to reflect revoked consent.

How to Opt Out After Enrolling

Customers may opt out at any time by any of the following methods: reply STOP to any text message (processed automatically and immediately); tell any staff member in-store or by phone at (973) 890-7000; or contact us through gallojewelry.com. A final confirmation message is sent acknowledging the opt-out, after which no further messages are sent.

Program Details

• Message types: Order status updates, repair and custom order notifications, appointment reminders, and appraisal pickup notices. No marketing or promotional content is sent through this program.
• Message frequency: Approximately 2–4 messages per month, varying with the customer's active orders and services.
• Cost: Message and data rates may apply according to your mobile carrier plan.
• Opt out: Reply STOP to any message to unsubscribe at any time. You will receive one final message confirming your opt-out.
• Help: Reply HELP to any message, call us at (973) 890-7000, or email us via the contact page on gallojewelry.com. HELP auto-reply: "Gallo Jewelry: For help, call (973) 890-7000 or visit gallojewelry.com. You receive 2-4 msgs/mo with order & service updates. Msg & data rates may apply. Reply STOP to unsubscribe."
• Consent is not a condition of purchase. Enrolling in text messages is entirely optional and is never required to buy from or do business with Gallo Jewelry.

Privacy

Your mobile number and SMS opt-in data are used solely to deliver the messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with providers acting on our behalf solely to deliver these messages. We maintain a record of each customer's consent, including the date, time, and method of opt-in.

Carriers are not liable for delayed or undelivered messages.